Circuit City Rebate — FAQ
TIPS FOR REBATE SUCCESS:
Do not throw out the box! Most rebates will require you to send in a UPC barcode or a serial # barcode from the product packaging and will not process your submission without the original barcodes from the box.
Make copies of all your paperwork! This includes your receipt, rebate form, barcodes, and any other items that need to be sent in to receive your rebate. If for some reason your submission gets lost in the mail you will need this information to have your rebate reprocessed. It is also a good idea to have this information in front of you if you need to call the customer care phone number listed on your rebate form.
Check your postmark date! Most rebates require you to postmark your submission within 30 days of your date of purchase. If you miss this deadline you will not be able to receive your rebate.
Make sure your address is legible and correct on your rebate form! The rebate will be sent to the address you provide on the rebate form — if it is difficult to read or incorrect there is a good chance you will not receive your rebate. P.O. Boxes are not acceptable addresses for some rebates so check your rebate form for more information.
Questions
- Where is the Postmark date? Rebate requirements? Item limits? Weeks to process? Customer Information? Mailing address? Phone number?
- Where is the UPC barcode?
- If I'm asked to send the original “UPC”, what does that mean?
- Where is the serial # barcode?
- Where is the serial number?
- How do I submit my first month's billing statement?
- I signed up for DIRECTV online so I do not receive a monthly bill.
- How can I tell if this is a Circuit City rebate or a manufacturer's rebate?
- I have more than one rebate I need to send in.
- Can I put all of my rebates in one envelope?
- I threw out the product packaging and do not have my UPC or serial number barcode.
- The sales associates only gave me one receipt and I have more than one rebate to send in.
- I lost my rebate form.
- I lost my sales receipt.
- I lost my web order confirmation/I did not receive a receipt for my online purchase.
- I purchased 2 qualifying products but only one rebate printed at the store.
- I purchased a new wireless phone but my rebate forms states that this offer is only valid for new activations or new customers.
- Where can I check the status of my rebate?
- How long will it take to receive my rebate?
- My rebate was rejected/my submission was invalid.
- I purchased online at circuitcity.com and I cannot find my rebate form.
Answers
Where is the UPC barcode?
If you purchased a computer product such as a computer, monitor, scanner, or printer, you must include a copy of the UPC barcode from the box of each item. The UPC barcode is not one of the barcodes printed on your rebate receipt. The UPC barcode is a barcode found on the box. It is a row of black vertical lines. Beneath the lines there is a single digit number out to the left and a single digit number out to the right. In the middle there is a series of numbers. This barcode is the manufacturer's proof of purchase. (See Image Below)
If I'm asked to send the original “UPC”, what does that mean?
This means you need to send the original product barcode, usually found on the packaging. But some boxes may have several different looking barcodes, and it can get confusing! If you are unsure, ask someone at the store or call the customer service number on your rebate form.
Where is the serial # barcode?
If you purchased a computer product such as a computer, monitor, scanner, or printer, you must include a copy of the serial number barcode from the box of each item. The serial number barcode is not one of the barcodes printed on your rebate receipt. The serial number barcode is a barcode found on the box. It is a row of black vertical lines. (See Image Above)
Where is the serial number?
The serial number is a series of numbers that may be preceded by SN or ESN. It is usually located on the back or bottom of the product. On cellular phones it is located beneath the battery. (See Image Above)
How do I submit my first month's billing statement?
Once you have received your first bill for service in the mail make a copy for your records and include the first page of the bill and the page with your account information with your rebate submission. Your bill is typically required for wireless, broadband, Satellite Radio, and DIRECTV rebates.
I signed up for DIRECTV online so I do not receive a monthly bill.
Visit www.directv.com to print a copy of your bill or call 1-800-DIRECTV.
How can I tell if this is a Circuit City rebate or a manufacturer's rebate?
All Circuit City rebates have a program number at the top of the rebate form as of 10/2 most programs begin with a P and the rebate submission address is a P.O. Box in El Paso, Texas. If you have any questions about a Circuit City rebate please call 1-866-754-7717.
I have more than one rebate I need to send in?
Every rebate form is for a separate rebate or offer. Please be sure to read the requirements for each form and send your rebates in separate envelopes to the correct rebate address. Rebate requirements are different for each offer. If you have questions on how to submit for your rebate, please contact the appropriate customer care phone number listed on your rebate form.
Can I put all of my rebates in one envelope?
No. Please send each rebate to its corresponding rebate address. Rebate submissions sent to the incorrect address will not be processed.
I threw out the product packaging and do not have my UPC or serial number barcode.
Please contact the appropriate customer care phone number listed on your rebate form.
The sales associates only gave me one receipt and I have more than one rebate to send in.
Rebate requirements are different for each offer and some rebates will accept copies of your sales receipt. Check your rebate forms to verify that all of the rebates require original receipts. If you need an additional sales receipt please return to the Circuit City store where you made your purchase for a reprint.
I lost my rebate form.
If you need a replacement rebate form please return to the Circuit City store where you made your purchase for a reprint. You can also print most rebate forms on www.ccityrebates.com, just locate your offer and print.
I lost my sales receipt.
If you need an additional sales receipt please return to the Circuit City store where you made your purchase for a reprint or call 1-800-843-2489.
I lost my web order confirmation/I did not receive a receipt for my online purchase.
Qualifying purchases made online should have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt. You can also reprint your order confirmation on www.circuitcity.com — just click on the “Help” button, choose “Check Your Order Status”, enter your email address and password, and print. Your order confirmation should be available on-line for 60 days after your purchase date.
I purchased 2 qualifying products but only one rebate printed at the store.
Please verify that there was not an item limit on that offer. For example, if there is an item limit of 1 per household only one of the items purchased would be eligible for the rebate. If there was not an item limit on the rebate, please contact the appropriate customer care phone number listed on your rebate form.
I purchased a new wireless phone but my rebate forms states that this offer is only valid for new activations or new customers.
This means that the offer is not valid for existing wireless customers. Only customers who are signing up for new service qualify for this rebate.
Where can I check the status of my rebate?
For Circuit City rebates we ask that you allow a full 8 weeks for the processing of your rebate submission. You can check the status of your Circuit City rebate at www.ccityrebates.com and clicking on Track A Rebate or call the Circuit City Rebate center at 1-866-754-7717. For Manufacturer rebates please contact the appropriate customer care phone number listed on your rebate form or go to the Manufacturer's Contact section of our website to obtain the company's primary phone number.
How long will it take to receive my rebate?
Rebate requirements are different for each offer. You should receive your Circuit City rebate in 6—8 weeks from the day it was sent. All rebate forms provide an estimated time from the postmark date to process and mail your rebate check. You can check the status of your Circuit City rebate at www.ccityrebates.com or call the Circuit City Rebate center at 1-866-754-7717. For Manufacturer rebates please contact the appropriate customer care phone number listed on your rebate form or go to the Manufacturer's Contact section of our website to obtain the company's primary phone number.
My rebate was rejected/my submission was invalid.
If your rebate was rejected you should receive a letter or a postcard explaining the problem with your submission in addition to any further steps that need to be taken to receive your rebate. Please direct any questions about Circuit City rebates to the Circuit City Rebate center at 1-866-754-7717. If you are invalid due to missing information such as original UPC or other proof of purchase, you may submit the missing information to:
Circuit City Rebate Program
Resubmission Department
P.O. Box 028516
Miami, FL 33102-8516
For Manufacturer rebates please contact the appropriate customer care phone number listed on your rebate form or go to the Manufacturer's Contact section of our website to obtain the company's primary phone number.
I purchased online at circuitcity.com and I cannot find my rebate form.
You can also print rebate forms on www.ccityrebates.com, locate your offer and print. Make sure that your products and purchase dates match the requirements stated on the rebate form. Rebate forms are available online at circuitcity.com until the postmark deadline. Rebate submissions typically need to be postmarked within 30 days of your date of purchase. If you miss this deadline you will not be able to receive your rebate and the rebate form will no longer be available.